Gyrolab® Service and Support

Count on Gyros Protein Technologies for fast, professional service and support to accelerate and simplify your research

Service and Support

Count on Gyros Protein Technologies for fast, professional service and support to accelerate and simplify your research.

 

  • Qualification services (IQ/OQ/PQ)
  • Full range of service contracts to ensure maximum instrument productivity
  • Theoretical and practical training from assay development to data evaluation
  • Fulfill GxP training requirements for certified users

Gyrolab training courses

Gyrolab basic training: Basic principles for planning and executing experiments, and evaluating data


Gyrolab advanced training: Deeper insight into the use of the control and analysis software modules and steps required to fulfill GxP requirements

 

Application support service

Our specialists can help you identify optimal reagents and running conditions for your application and help you with qualification and validation.

 

Installation qualification and operation qualification (IQ/OQ) support and performance quality (PQ) guidance

Gyros Protein Technologies provides professional IQ/OQ support and PQ guidance package to extend to fulfill GxP, FDA, and EMEA requirements.


IQ/OQ procedures are performed on site by a Gyrolab-certified service engineer, using equipment calibrated to NIST-traceable standards. PQ guidance includes recommendations to help you validate instrument performance after IQ/OQ.

 

Service and technical support for Gyrolab instruments

Gyrolab service contracts include preventative maintenance by Gyrolab-certified engineers and priority support and service to maximize instrument productivity.

Routine usage

    • Gyrolab Gold Service offers high priority response times for service calls and on-site visits with an annual preventive maintenance visit to minimize downtime and ensure top performance. There are no extra costs for additional service visits, repairs, or spare parts.

High usage

    • If you work in a highly demanding environment, Gyrolab Gold Plus Service will help you maximize the productivity of your Gyrolab xPand.
    • Biannual preventive maintenance ensures heavily used instruments are kept in peak condition. This service contract also ensures the highest priority for service calls and on-site visits with no extra costs for additional service visits, repairs, or spare parts.

Other service and support options

For more information about the complete range of Gyrolab service and support options, please download the Gyrolab Service and Support sheet or contact your local Gyrolab representative.

 

Gyrolab xPand

P0020523

IQ/OQ Validation Support and PQ Guidance

On-site installation and operational qualification performed by Gyrolab-certified service engineer. Includes documented procedures on how to perform performance qualification.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
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P0020524

GOLD PLUS Service Contract, 1 year


Costs covered:
spare parts and travel, labor & lodging costs for on-site repair visits. Routine hardware/software updates. Phone or email support for instrument networking. Software upgrades installed during PM or other scheduled service visit. Instrument revalidation – performed after software or hardware updates and upgrades or instrument relocation.

 

Services and response times: bi-annual on-site preventive maintenance (PM) visits, includes travel, lodging and labor costs. Service call/email response time within 8 working hours. On-site service visit within 2 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
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P0020525

GOLD Service Contract, 1 year


Costs covered:
spare parts and travel, labor & lodging costs for on-site repair visits. Routine hardware/software updates. Phone or email support for instrument networking free of charge up to 8 hours.

 

Services and response times: Annual on-site preventive maintenance (PM) visit, includes travel, lodging and labor costs. Service call/email response time within 8 working hours. On-site service visit within 3 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
Request a quote
P0020526

SILVER Service Contract, 1 year


Costs covered:
10% discount on spare parts. Routine hardware/software updates. Phone or email support for instrument networking free of charge up to 4 hours.

 

Services and response times: Annual on-site preventive maintenance (PM) visit, includes travel, lodging and labor costs. Service call/email response time within 12 working hours. On-site service visit within 4 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
Request a quote
P0005002

Gyrolab Functionality Check Kit

A confirmatory test of instrument performance compatible with Gyrolab Control v 5.2 and higher. Includes Functionality Check CD (1), reagent (1500 μL), wash buffer (1500 μL), microplates and foils (2 of each), instruction for use (1). The kit is designed for one-time use with the ability to repeat the check in the event that the first check does not pass following a trouble shooting procedure.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
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Gyrolab xPlore

P0020291

IQ/OQ Validation Support and PQ Guidance

On-site installation and operational qualification performed by Gyrolab-certified service engineer. Includes documented procedures on how to perform performance qualification.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
Request a quote
P0020307

GOLD Service Contract, 1 year


Costs covered:
spare parts, on-site repairs, travel, labor, lodging costs for non-PM service visit. Routine hardware/software updates. Phone or email support for instrument networking free of charge up to 8 hours.

 

Services and response times: Annual on-site preventive maintenance (PM) visit, includes travel, lodging and labor costs. Service call/email response time within 8 working hours. On-site service visit within 3 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
Request a quote
P0020308

SILVER Service Contract, 1 year


Costs covered: 10% discount on spare parts. Routine hardware/software updates. Phone or email support for instrument networking free of charge up to 4 hours.

 

Services and response times: Annual on-site preventive maintenance (PM) visit, includes travel, lodging and labor costs. Service call/email response time within 12 working hours. On site service visit within 4 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
Request a quote
P0005002

Gyrolab Functionality Check Kit

A confirmatory test of instrument performance compatible with Gyrolab Control v 5.2 and higher. Includes Functionality Check CD (1), reagent (1500 μL), wash buffer (1500 μL), microplates and foils (2 of each), instruction for use (1). The kit is designed for one time use with the ability to repeat the check in the event that the first check does not pass following a trouble shooting procedure.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
Request a quote

Gyrolab Training and Support

P0004417

Basic Training Course

Introductory course. Excludes costs for travel and accommodation for Gyrolab-certified Application Specialist. Approximately 2.5 days for up to 3 attendees at user site or a Gyros Protein Technologies facility.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
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P0004525

Advanced Training Course

Advanced course for user holding a certificate from the Basic Training course. Excludes costs for travel and accommodation for Gyrolab-certified Application Specialist. Approximately 2.5 days for up to 3 attendees at user site or a Gyros Protein Technologies facility.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
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P0020415

Gyrolab Affinity Training

One day training by Gyrolab-certified application specialist at user site or a Gyros Protein Technologies facility. Excludes costs for travel and accommodation for the certified application specialist. Maximum 3 participants.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
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P0020043

Gyrolab ADA Training

Training by Gyrolab-certified application specialist at user site or a Gyros Protein Technologies facility. This product is included in the purchase of Gyrolab ADA Software but can be offered as a separate training as well. Duration is 2 days of which half is classroom training and the other half is hands-on training in the laboratory. Excludes costs for travel and accommodation for the certified application specialist. Maximum 3 participants.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
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P0004526

Field Application Specialist Support

Gyros Protein Technologies-certified Application Specialist to assist with assay development or other issues related to running immunoassays on a Gyrolab workstation. Time and costs determined per project.

https://www.gyrosproteintechnologies.com/gyrolab-cho-hcp-e3g-kit-
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