Count on Gyros Protein Technologies for fast, professional service and support to accelerate and simplify your research.
Gyrolab basic training: Basic principles for planning and executing experiments, and evaluating data
Gyrolab advanced training: Deeper insight into the use of the control and analysis software modules and steps required to fulfill GxP requirements
Our specialists can help you identify optimal reagents and running conditions for your application and help you with qualification and validation.
Gyros Protein Technologies provides professional IQ/OQ support and PQ guidance package to extend to fulfill GxP, FDA, and EMEA requirements.
IQ/OQ procedures are performed on site by a Gyrolab-certified service engineer, using equipment calibrated to NIST-traceable standards. PQ guidance includes recommendations to help you validate instrument performance after IQ/OQ.
For more information about the complete range of Gyrolab service and support options, please download the Gyrolab Service and Support sheet or contact your local Gyrolab representative.
IQ/OQ Validation Support and PQ Guidance
On-site installation and operational qualification performed by Gyrolab-certified service engineer. Includes documented procedures on how to perform performance qualification.
GOLD PLUS Service Contract, 1 year
Costs covered: spare parts and travel, labor & lodging costs for on-site repair visits. Routine hardware/software updates. Phone or email support for instrument networking. Software upgrades installed during PM or other scheduled service visit. Instrument revalidation – performed after software or hardware updates and upgrades or instrument relocation.
Services and response times: bi-annual on-site preventive maintenance (PM) visits, includes travel, lodging and labor costs. Service call/email response time within 8 working hours. On-site service visit within 2 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.
GOLD Service Contract, 1 year
Costs covered: spare parts and travel, labor & lodging costs for on-site repair visits. Routine hardware/software updates. Phone or email support for instrument networking free of charge up to 8 hours.
Services and response times: Annual on-site preventive maintenance (PM) visit, includes travel, lodging and labor costs. Service call/email response time within 8 working hours. On-site service visit within 3 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.
SILVER Service Contract, 1 year
Costs covered: 10% discount on spare parts. Routine hardware/software updates. Phone or email support for instrument networking free of charge up to 4 hours.
Services and response times: Annual on-site preventive maintenance (PM) visit, includes travel, lodging and labor costs. Service call/email response time within 12 working hours. On-site service visit within 4 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.
Gyrolab Functionality Check Kit
A confirmatory test of instrument performance compatible with Gyrolab Control v 5.2 and higher. Includes Functionality Check CD (1), reagent (1500 μL), wash buffer (1500 μL), microplates and foils (2 of each), instruction for use (1). The kit is designed for one-time use with the ability to repeat the check in the event that the first check does not pass following a trouble shooting procedure.
IQ/OQ Validation Support and PQ Guidance
On-site installation and operational qualification performed by Gyrolab-certified service engineer. Includes documented procedures on how to perform performance qualification.
GOLD Service Contract, 1 year
Costs covered: spare parts, on-site repairs, travel, labor, lodging costs for non-PM service visit. Routine hardware/software updates. Phone or email support for instrument networking free of charge up to 8 hours.
Services and response times: Annual on-site preventive maintenance (PM) visit, includes travel, lodging and labor costs. Service call/email response time within 8 working hours. On-site service visit within 3 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.
SILVER Service Contract, 1 year
Costs covered: 10% discount on spare parts. Routine hardware/software updates. Phone or email support for instrument networking free of charge up to 4 hours.
Services and response times: Annual on-site preventive maintenance (PM) visit, includes travel, lodging and labor costs. Service call/email response time within 12 working hours. On site service visit within 4 working days after diagnosis of instrument failure. Phone or email support for fast troubleshooting.
Gyrolab Functionality Check Kit
A confirmatory test of instrument performance compatible with Gyrolab Control v 5.2 and higher. Includes Functionality Check CD (1), reagent (1500 μL), wash buffer (1500 μL), microplates and foils (2 of each), instruction for use (1). The kit is designed for one time use with the ability to repeat the check in the event that the first check does not pass following a trouble shooting procedure.
Basic Training Course
Introductory course. Excludes costs for travel and accommodation for Gyrolab-certified Application Specialist. Approximately 2.5 days for up to 3 attendees at user site or a Gyros Protein Technologies facility.
Advanced Training Course
Advanced course for user holding a certificate from the Basic Training course. Excludes costs for travel and accommodation for Gyrolab-certified Application Specialist. Approximately 2.5 days for up to 3 attendees at user site or a Gyros Protein Technologies facility.
Gyrolab Affinity Training
One day training by Gyrolab-certified application specialist at user site or a Gyros Protein Technologies facility. Excludes costs for travel and accommodation for the certified application specialist. Maximum 3 participants.
Gyrolab ADA Training
Training by Gyrolab-certified application specialist at user site or a Gyros Protein Technologies facility. This product is included in the purchase of Gyrolab ADA Software but can be offered as a separate training as well. Duration is 2 days of which half is classroom training and the other half is hands-on training in the laboratory. Excludes costs for travel and accommodation for the certified application specialist. Maximum 3 participants.
Field Application Specialist Support
Gyros Protein Technologies-certified Application Specialist to assist with assay development or other issues related to running immunoassays on a Gyrolab workstation. Time and costs determined per project.
For registered Gyrolab Users only
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